Customer Success Specialist

Bottomline(4 months ago)

RemoteFull TimeMedior$89,750 - $119,501 (estimated)Customer Success (Banking)

About this role

A Customer Success Specialist within Banking at Bottomline focuses on optimizing and enriching the end-to-end customer experience for an assigned portfolio. The role acts as a strategic partner to ensure customers realize value, drive retention and growth, and surface customer needs internally. This is a remote role with a strong preference for candidates based in the Eastern Time Zone.

View Original Listing

Required Skills

Customer Success
Relationship Building
Account Expansion
Stakeholder Management
Product Knowledge
Data Analysis
Cross-Functional
Strategic Planning
Customer Advocacy
Presentation Skills

+4 more

About Bottomline

bottomline.com

Bottomline (Bottomline Technologies) is a financial technology company that helps organizations transform business payments and cash flow with cloud-native payment, reconciliation, cash management, and accounts-payable/receivable automation solutions. It provides secure, scalable SaaS products and APIs that connect corporates, banks, and fintechs to domestic and cross-border payment rails while addressing fraud prevention, compliance, and payment visibility. Bottomline’s platform is used by enterprises and financial institutions to automate invoice-to-pay processes, streamline treasury operations, and integrate with bank networks and SWIFT for enterprise-grade payment orchestration.