Customer Success Specialist

Bottomline

5 months ago

3.7 on Glassdoor

Remote

Full Time

Medior

1 applicant

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About this role

A Customer Success Specialist within Banking at Bottomline focuses on optimizing and enriching the end-to-end customer experience for an assigned portfolio. The role acts as a strategic partner to ensure customers realize value, drive retention and growth, and surface customer needs internally. This is a remote role with a strong preference for candidates based in the Eastern Time Zone.

Skills

About Bottomline

bottomline.com

Bottomline (Bottomline Technologies) is a financial technology company that helps organizations transform business payments and cash flow with cloud-native payment, reconciliation, cash management, and accounts-payable/receivable automation solutions. It provides secure, scalable SaaS products and APIs that connect corporates, banks, and fintechs to domestic and cross-border payment rails while addressing fraud prevention, compliance, and payment visibility. Bottomline’s platform is used by enterprises and financial institutions to automate invoice-to-pay processes, streamline treasury operations, and integrate with bank networks and SWIFT for enterprise-grade payment orchestration.