Strategic Customer Success Manager

SentiLink(1 month ago)

HybridFull TimeSenior$118,879 - $158,937 (estimated)Partner Success

About this role

A Strategic Customer Success Manager at SentiLink is responsible for managing relationships with key accounts in the banking, credit union, and fintech sectors, focusing on onboarding new clients and aligning their business objectives with SentiLink's identity and risk solutions. The role involves a consultative approach, requiring an in-depth understanding of fraud dynamics and SentiLink's products, as well as regular engagement with clients to provide insights, manage renewals, and explore new offerings. Collaborating closely with cross-functional teams, the manager also partners with sales efforts and maintains a customer-centric culture.

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Required Skills

Customer Relationships
Fraud Domain Knowledge
Onboarding Activities
Consultative Approach
Business Goal Setting
Cross-Functional Collaboration
Self-Motivated
Detail-Oriented
Salesforce Experience
Travel Willingness

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About SentiLink

www.sentilink.com

SentiLink is a leading provider of identity fraud prevention solutions designed for financial institutions. The company employs innovative technology and expert analysis to stop identity fraud at the application stage, helping clients confidently approve more legitimate customers while minimizing losses from fraudulent activities. With a focus on building machine learning models informed by human intelligence and proprietary data, SentiLink's offerings include specific tools for various risk challenges. As a trusted partner for top banks, credit unions, and fintech unicorns, SentiLink aims to continually evolve its services to meet the ever-changing landscape of fraud.