Strategic Customer Success Manager

Comulate(2 months ago)

San Francisco, CAOnsiteFull TimeSenior$170,000 - $200,000Customer Operations

About this role

The Strategic Customer Success Manager at Comulate is responsible for leading partnerships with key customers post-sale to drive revenue growth and ensure successful implementation of the AI-driven insurance platform. This role involves building relationships with C-level stakeholders, creating ROI narratives, and identifying expansion opportunities while collaborating cross-functionally with various teams to deliver exceptional customer outcomes. The ideal candidate has over seven years of experience in strategic account management and a proven track record of managing complex B2B relationships.

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Required Skills

Customer Success
Strategic Partnerships
Relationship Building
Implementation Management
Onboarding
Training
Revenue Growth
Cross-Functional Collaboration
Voice of Customer
Strategic Account Management

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About Comulate

www.comulate.com

Comulate is an advanced accounting automation platform tailored specifically for large broker accounting teams. It streamlines the revenue process by offering end-to-end automation solutions that include direct bill automation, cash application, carrier payables, and revenue intelligence. By dramatically reducing manual tasks—over 90% according to user feedback—Comulate empowers organizations to enhance efficiency and strategic focus. The platform integrates seamlessly with existing systems to improve data quality and operational resilience in the insurance industry.