Strategic Customer Success Manager
Intercom(5 days ago)
About this role
Intercom is seeking a Strategic Customer Success Manager to work with large, complex clients on AI-powered customer service solutions. The role involves guiding customers through AI transformation projects, ensuring adoption and value realization, and collaborating closely with engineering teams.
Required Skills
- Customer Success
- Solution Design
- Process Mapping
- AI
- Stakeholder Management
- Requirements Analysis
- Business Process
- Account Management
- Automation
- Customer Relationships
About Intercom
intercom.comIntercom is an AI-driven customer service company focused on conversational support and customer engagement. Its flagship AI agent, Fin, delivers high-quality answers and handles complex queries, and can be deployed on any helpdesk or within the Intercom Suite. Intercom pairs AI automation with messaging and helpdesk tools to streamline support workflows and scale service. Organizations use it to reduce response times, automate repetitive tasks, and keep customer conversations context-rich.
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