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Strategic Program Manager, VOC & CX Programs at Pleo - ApplyBlast

Strategic Program Manager, VOC & CX Programs

Pleo

3 months ago

3.7 on Glassdoor

Remote

Full Time

Senior

1 applicant

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About this role

A Program Manager will design and scale Voice of the Customer (VOC) and Customer Experience programs at Pleo, a financial technology company. This role involves coordinating cross-functional initiatives to turn customer insights into actionable operational improvements across onboarding, support, and customer success teams. The ideal candidate excels in influence, execution, and translating complex customer feedback into measurable business outcomes without direct people management.

Responsibilities

Design and scale core Voice of the Customer feedback loops
Coordinate cross-functional CX improvement initiatives
Analyze structured and unstructured customer feedback data
Track program health through dashboards and reporting
Drive closed-loop follow-up processes for high-value feedback

Skills

About Pleo

pleo.io

Headquarters

Copenhagen, Hovedstaden, Denmark

Company Size

501-1000 employees

Founded

2015

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Pleo is a business expense management platform that helps teams pay for work while automating receipts, expense reporting, and reconciliation. It issues smart company cards, enforces spending controls and approval workflows, and captures transaction data to reduce manual bookkeeping. Trusted by thousands of companies, Pleo integrates with popular accounting systems to simplify corporate spending across growing teams and multiple markets.