Supervisor, Customer Service (Call Center)#4484
GRAIL
About this role
A Customer Service Call Center Supervisor at GRAIL oversees inbound contact center operations within a clinical/biotechnology organization focused on early cancer detection. The role supports team development, drives service quality and operational efficiency, and serves as a liaison between frontline staff and leadership.
Skills
Qualifications
About GRAIL
grail.comGRAIL, LLC is a healthcare company focused on detecting cancer early, when it can be cured. It develops blood-based multi‑cancer early detection tests (notably the Galleri test) that use high‑intensity sequencing of cell‑free DNA methylation patterns and machine learning to identify cancer signals across many tumor types. GRAIL partners with clinicians, health systems, and researchers to bring earlier diagnosis and population‑level screening into clinical practice.
Recent company news
PR NewswireGRAIL Announces Retirement of CEO Bob Ragusa and Appointment of Josh Ofman, MD, MSHS, as Successor
7 hours ago
Endpoints NewsGrail names new CEO as Bob Ragusa retires
20 minutes ago
Investing.com NigeriaFreidin, Grail CFO, sells $154k in GRAL stock
3 hours ago
www.marketscreener.comGRAIL, Inc. Announces Chief Executive Officer Changes, Effective June 1, 2026
5 hours ago
STATKey study of Grail’s cancer detection test fails in setback for company
3 weeks ago
About GRAIL
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for GRAIL.
Salary
$93k – $123k
per year
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