Supervisor, Customer Service (Call Center)#4484
GRAIL(7 days ago)
About this role
A Customer Service Call Center Supervisor at GRAIL oversees inbound contact center operations within a clinical/biotechnology organization focused on early cancer detection. The role supports team development, drives service quality and operational efficiency, and serves as a liaison between frontline staff and leadership.
Required Skills
- Team Leadership
- Coaching
- Performance Management
- Call Monitoring
- Training
- CRM
- Cross-Functional Collaboration
- Problem Solving
- Data Analysis
- Regulatory Compliance
Qualifications
- Bachelor's Degree in Business, Communications, or related field
About GRAIL
grail.comGRAIL, LLC is a healthcare company focused on detecting cancer early, when it can be cured. It develops blood-based multi‑cancer early detection tests (notably the Galleri test) that use high‑intensity sequencing of cell‑free DNA methylation patterns and machine learning to identify cancer signals across many tumor types. GRAIL partners with clinicians, health systems, and researchers to bring earlier diagnosis and population‑level screening into clinical practice.
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