Supervisor de Cobranza
Vana(1 month ago)
About this role
This role leads and supervises the team of collection agents at a Guatemalan fintech focused on expanding access to credit via a mobile app. The position is responsible for ensuring adherence to company strategies, policies, and metrics while safeguarding an ethical, professional collections experience. It directly impacts portfolio health, credit risk mitigation, and overall business sustainability. The role involves continuous monitoring of team performance and implementing improvement plans aligned with operational and regulatory guidelines.
Required Skills
- Team Leadership
- Collections Management
- Process Management
- Operational Planning
- Goal Planning
- Excel Advanced
- Phone Collections Supervision
- Performance Monitoring
- Risk Mitigation
- Results Orientation
Qualifications
- Pensum cerrado en Administración de Empresas
- Pensum cerrado en Ingeniería Industrial
About Vana
vana.gtVana is a Guatemalan fintech that provides small consumer loans through a mobile-first platform, offering amounts from Q250 to Q3,000 without the need to visit an office. Customers apply from their phone and receive a decision in minutes, with service available nationwide across Guatemala. The company positions itself on fast, convenient access to credit while emphasizing trust and security.