Supervisor de Cobranza

This role leads and supervises the team of collection agents at a Guatemalan fintech focused on expanding access to credit via a mobile app. The position is responsible for ensuring adherence to company strategies, policies, and metrics while safeguarding an ethical, professional collections experience. It directly impacts portfolio health, credit risk mitigation, and overall business sustainability. The role involves continuous monitoring of team performance and implementing improvement plans aligned with operational and regulatory guidelines.