Supervisor, Member Services

Well(1 month ago)

Chapel Hill, NCOnsiteFull TimeManager$58,000 - $66,000Member Services

About this role

The Supervisor, Member Services at Well leads a team of Well Guides to ensure members receive consistent, empathetic, high-quality support. This role serves as the first line of advocacy for the team, fostering employee development and a collaborative culture. The supervisor partners across the organization to improve member-facing tools and processes while maintaining confidentiality and security standards.

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Required Skills

People Management
Team Leadership
Coaching
Onboarding
Performance Management
Data Analysis
Reporting
SLA Management
Queue Management
Troubleshooting

+6 more

About Well

well.co

Well is a digital health engagement platform that delivers a personalized daily health partner designed to fit modern life. Rather than one-size-fits-all programs, it uses tailored nudges, content and incentives to drive healthier behaviors and sustained engagement. The platform focuses on daily touchpoints and personalization to improve outcomes and retention. Well is positioned for organizations and consumers seeking a more personal, habit-focused approach to wellness.