Support Delivery Lead, EMEA - London

OpenAI(1 month ago)

HybridFull TimeManager$153,638 - $201,103 (estimated)Go To Market

About this role

The Support Delivery Lead for EMEA at OpenAI is responsible for overseeing a team of Customer Support Engineers, ensuring high performance and collaboration while managing performance reviews and development plans. This role involves cross-functional collaboration with other departments, project ownership in user operations, and contributing to strategic planning initiatives to enhance efficiency and scalability. Additionally, the Lead will address escalated customer issues and work closely with engineering teams to ensure a customer-centric approach to problem-solving.

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Required Skills

Team Leadership
Performance Management
Cross-Functional Collaboration
Project Ownership
Strategic Planning
Customer-Centric Problem Solving
Escalation Handling
Communication Skills
Project Management
Data Science Familiarity

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About OpenAI

openai.com

The company specializes in providing innovative solutions to enhance online experiences for businesses and consumers. It offers a range of products and services designed to streamline operations, improve customer engagement, and drive growth in the digital landscape. With a focus on user experience and cutting-edge technology, the company aims to empower businesses to thrive in a rapidly evolving market.