Support Engineer
NICE(20 days ago)
About this role
The Support Engineer role focuses on delivering technical support to end users regarding the efficient and effective use and administration of NiCE Recording software solutions. This position ensures the health of customers' hosted solutions and enhances user satisfaction while addressing inquiries and resolving issues related to the application.
Required Skills
- Technical Support
- Troubleshooting
- SLA Compliance
- Documentation
- Database Management
About NICE
nice.comNICE is a global software company that delivers AI‑driven customer service automation and customer experience (CX) solutions. Its cloud platforms provide contact‑center‑as‑a‑service, conversational AI, analytics, workforce engagement and process automation to help enterprises boost efficiency, improve customer interactions, and meet compliance needs. Organizations across industries use NICE’s integrated AI, analytics and automation tools to streamline operations, reduce costs, and personalize customer journeys.
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