Support Manager

Tin Can(18 days ago)

HybridFull TimeManager$0 - $0Customer Experience

About this role

Tin Can is developing a modern home phone system for families that emphasizes safety and thoughtful design. The company values customer experience as a core part of its product and is scaling its support operations. They are seeking a Support Manager to lead and improve their customer support team and processes.

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Required Skills

Customer Support
Team Leadership
Support Tools
Operations
Knowledge Base
Automation
Customer Satisfaction
Support Metrics
Communication
Problem Solving

About Tin Can

tincan.kids

Tin Can is a unique voice communication device designed for kids, functioning as a Wi-Fi-enabled landline that encourages real conversations without screens, texts, or strangers. The device allows children to connect securely with approved contacts, including friends and family members, while offering parental controls for contact management. With an emphasis on simplicity and safety, Tin Can provides a nostalgic calling experience, reminiscent of traditional telephones. The product aims to foster independence in communication for kids during the no-smartphone years.

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