Customer Support Specialist II
eScribers(1 month ago)
About this role
A Customer Support Specialist II (Software Support Specialist Tier 2) serves as a subject matter expert for the platform and advocates for customer needs across Product and Engineering. The role supports delivery of a high-quality customer experience, contributes to internal knowledge and product improvements, and helps ensure escalated issues are resolved effectively. The position is remote and targeted to candidates in the Toronto Metro Area or East Coast Canada.
Required Skills
- Troubleshooting
- Technical Support
- Networking
- APIs
- Ticketing
- Phone Support
- Video Support
- Documentation
- Product Knowledge
- Collaboration
+5 more
About eScribers
escribers.neteScribers provides transcription and reporting services and software specifically for courts and government agencies. Their platform delivers highly accurate, on-time transcripts at scale and includes remote-hearing support with an automated scheduler plus a Dictation Suite for fieldwork and transcript management. Combining human-reviewed and technology-driven workflows, eScribers supports high-volume scheduling, case management, and accessibility needs. Courts and agencies rely on the company for secure, reliable, and scalable courtroom reporting and remote hearing operations.
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