Junior Customer Support Specialist | Remote | AI SaaS Support

Process Street(1 month ago)

RemoteFull TimeJunior$59,759 - $80,534 (estimated)Customer Support & Success

About this role

Process Street is a remote-first SaaS startup that builds an AI software and compliance operations platform to help teams document, automate, and track recurring workflows. The Customer Support Level 1 Specialist is part of the Customer Support & Success team and helps represent the company to a global customer base while supporting product adoption. This remote role is scheduled for 8am–5pm UTC+8.

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Required Skills

Email Support
Live Chat
Phone Support
Customer Guidance
Salesforce
Intercom
Product Demos
Onboarding
Account Reviews
Knowledge Base

+5 more

About Process Street

process.st

Process Street is a Compliance Operations Platform that turns policies into automated, AI‑enforced workflows so teams can prove every step, pass audits, and scale without chaos. It combines checklist and SOP software with no‑code automation, templates, approvals, and immutable audit trails to enforce standards and reduce manual work. The platform integrates with common tools, supports recurring processes and reporting, and maintains versioning and evidence for audits. Operations, security, and compliance teams use it to standardize processes, demonstrate controls, and streamline compliance at scale.