Support Specialist

CertifID(11 days ago)

RemoteFull TimeJunior$40,000 - $50,000Customer Support

About this role

The Support Specialist at CertifID is a key member of a fast-paced SaaS company, responsible for providing technical support and building customer relationships. The role offers an opportunity to grow within a driven team and contribute to the organization's expansion.

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Required Skills

Customer Support
Technical Support
Troubleshooting
Zendesk
Communication
Problem Solving
Support
Digital Payments

About CertifID

certifid.com

CertifID is a fintech security company that helps organizations verify bank account ownership and prevent — and recover from — wire fraud. Its platform authenticates payee banking information, secures transaction workflows, and pairs technology with a human-backed recovery process and financial guarantee to reduce losses and speed resolution. CertifID primarily serves real estate, title, legal, and financial services firms with portals, integrations, and compliance-focused workflows. Organizations use it to save time, lower wire‑fraud risk, and give employees, clients, and partners greater peace of mind.

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