Team Lead, Operations

Philip Morris International(1 month ago)

Kuala Lumpur, MalaysiaOnsiteFull TimeManager$103,541 - $137,045 (estimated)Operations

About this role

The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates, ensuring performance metrics are met through effective coaching and motivation. This role involves handling escalated customer interactions and participating in personnel decisions such as promotions and terminations.

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Required Skills

Team Leadership
Coaching
Communication
Performance Management

Qualifications

Associate's Degree in Related Field

About Philip Morris International

pmi.com

Philip Morris International (PMI) is a leading global company focused on creating a smoke-free future by developing innovative alternatives to traditional cigarette smoking. Committed to providing products that are better choices for consumers, PMI aims to replace cigarettes with smoke-free products over time. The company leverages advanced technology and rigorous research to enhance the consumer experience while prioritizing public health and sustainability. With a strong vision for a smoke-free world, PMI is transitioning towards a portfolio that reflects its commitment to reduced-risk products.

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