Team Leader
Probe Group(4 months ago)
About this role
A Team Leader at Probe Group supervises a Contact Centre team and serves as the communication link between teammates and management. The role supports team performance and contributes to continuous improvement within a growing, customer-focused company serving clients across the Pacific, Asia, and North America.
Required Skills
- Team Management
- Call Monitoring
- Coaching
- Problem Solving
- Communication
- Performance Reporting
- Scheduling
- Customer Service
- Quality Assurance
- Process Improvement
About Probe Group
probe.groupWe are leaders in CX and BPO services with a clear purpose: to consistently deliver meaningful experiences by empowering people, driving innovation and harnessing technology.
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