Team Specialist, Premium Support (German)
Airbnb(2 months ago)
About this role
The CS Team Specialist is an operational expert within Airbnb’s Community Support Delivery organization, based in Ireland and supporting one or more regions. The role focuses on ensuring operational effectiveness and acting as a key point of contact between frontline teams and Delivery leadership. It requires flexibility to adapt to evolving team needs, schedules, and responsibilities.
Required Skills
- Case Handling
- Escalation Support
- Queue Management
- Workforce Management
- IT Troubleshooting
- Schedule Management
- Stakeholder Collaboration
- Policy Knowledge
- Performance Reporting
- Process Improvement
+12 more
Qualifications
- Bachelor's Degree
- Equivalent Experience
About Airbnb
airbnb.comAirbnb is a global travel marketplace that connects people seeking short-term lodging and local experiences with hosts who list unique homes, apartments, boutique stays, and activities. Beyond accommodations, it offers curated “Experiences” (tours, classes, guided activities) and tools for hosts such as pricing, calendar management, secure payments, and protection programs. Travelers choose Airbnb for its wide selection of distinctive listings, community reviews and trust-and-safety features, and a convenient booking platform available worldwide.
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