Team Specialist, Premium Support
Airbnb(10 days ago)
About this role
The CS Team Specialist at Airbnb is a mid-level operational role within Community Support’s Delivery organization based in Japan. The position serves as a central operational resource across one or more services and regions, supporting teams and leadership to maintain effective customer support operations.
Required Skills
- Case Handling
- Escalation Management
- Queue Management
- Workforce Management
- IT Troubleshooting
- CCPAM
- Google Sheets
- SQL
- Salesforce
- Communication
+7 more
Qualifications
- Bachelor's Degree
About Airbnb
airbnb.comAirbnb is a global travel marketplace that connects people seeking short-term lodging and local experiences with hosts who list unique homes, apartments, boutique stays, and activities. Beyond accommodations, it offers curated “Experiences” (tours, classes, guided activities) and tools for hosts such as pricing, calendar management, secure payments, and protection programs. Travelers choose Airbnb for its wide selection of distinctive listings, community reviews and trust-and-safety features, and a convenient booking platform available worldwide.
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