Tech Support Specialist

Lido(2 months ago)

RemoteFull TimeJunior$53,848 - $72,219 (estimated)DevOps

About this role

The Tech Support Specialist at Lido plays a vital role in providing remote technical assistance to contributors, ensuring seamless access to IT resources and quick resolution of issues related to hardware, software, and network connectivity. This position involves collaboration with internal service teams like DevOps and SecOps, addressing security incidents and infrastructure-related challenges while maintaining helpdesk operations and documentation. Proactive support includes conducting training sessions and developing solutions to enhance user experience and operational efficiency.

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Required Skills

User Support
Troubleshooting
Remote Assistance
Hardware Issues
Software Issues
Network Connectivity
Device Configuration
On-boarding
Off-boarding
Collaboration

+20 more

Qualifications

CompTIA A+
ITIL Foundation

About Lido

lido.fi

Lido is a leading liquid staking solution for Ethereum, designed to empower users by providing a secure and seamless way to stake their ETH while maintaining liquidity. Since its inception in 2020, Lido has enabled users to stake their cryptocurrency assets without locking them up, offering a yield-generating alternative to traditional methods. With its innovative approach, Lido not only facilitates staking but also enhances the overall security and decentralization of the Ethereum network. The platform has quickly gained recognition for its user-friendly interface and robust security measures, making it a popular choice among both individual and institutional investors.