Technical Account Manager (Customer Success Manager)
NICE(22 days ago)
About this role
The Technical Account Manager (TAM) at NiCE is a seasoned individual contributor responsible for ensuring the success and long-term retention of key customer accounts. The role focuses on resolving complex technical issues, helping customers succeed with NiCE products, and driving expansion and advocacy of those solutions. The TAM collaborates across internal teams to support customer outcomes and contributes feedback for product and service improvements.
Required Skills
- Client Success
- Relationship Building
- Technical Support
- Troubleshooting
- Problem Solving
- Customer Service
- Communication
- Presentation
- Training
- Continuous Improvement
+5 more
Qualifications
- Bachelor's Degree in Computer Science or Business Information Systems
About NICE
nice.comNICE is a global software company that delivers AI‑driven customer service automation and customer experience (CX) solutions. Its cloud platforms provide contact‑center‑as‑a‑service, conversational AI, analytics, workforce engagement and process automation to help enterprises boost efficiency, improve customer interactions, and meet compliance needs. Organizations across industries use NICE’s integrated AI, analytics and automation tools to streamline operations, reduce costs, and personalize customer journeys.
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