Technical Account Manager (Mexico City, Mexico)
Gladly(1 month ago)
About this role
Gladly is hiring a technical, customer-facing specialist who partners with customers to drive adoption and optimize use of Gladly’s CX platform and AI workflows. The role focuses on translating customer goals into measurable outcomes, advocating product feedback to internal teams, and supporting enterprise customers through reviews and escalations. This position works cross-functionally with Product, Engineering, Sales, and Customer Success to ensure customer success and continuous improvement.
Required Skills
- SaaS
- JSON
- REST APIs
- Webhooks
- Prompt Engineering
- Integrations
- Troubleshooting
- Communication
- Data Analysis
- Project Management
+4 more
About Gladly
gladly.aiGladly is an AI-driven customer service platform that powers radically efficient, radically personal support by treating customers like people — not tickets. It provides a unified, omnichannel service workspace with conversational histories, AI automation and routing, and self‑service/knowledge tools to speed resolution and personalize interactions. Built for retailers and service brands, Gladly focuses on boosting agent productivity, customer satisfaction, and lifetime value through data-driven workflows, analytics, and integrations.
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