Technical Account Manager
Expel(26 days ago)
About this role
Technical advisor responsible for ensuring enterprise customers realize maximum value from Expel’s service by providing deep technical expertise, advisory guidance, and hands-on support. Works closely with Customer Success Managers to drive platform adoption, coordinate technical incident responses, and mature customer integrations. Success is measured by adoption metrics, time-to-value, technical health scores, and contribution to retention and expansion outcomes.
Required Skills
- Platform Adoption
- Technical Consultation
- Service Integration
- Troubleshooting
- Incident Response
- Detection Strategies
- Security Architecture
- Stakeholder Communication
- Technical Escalation
- Customer Enablement
About Expel
expel.comNew Relic is a software observability and telemetry platform that helps engineers monitor, troubleshoot, and optimize application and infrastructure performance. It offers APM, infrastructure monitoring, logs, metrics, distributed tracing, synthetics, and real‑user/browser monitoring, along with alerting, dashboards, and AI-assisted insights. Delivered as a unified SaaS data platform with broad instrumentations, APIs, and integrations across cloud providers, it centralizes telemetry for end-to-end visibility. Teams use New Relic to correlate events, understand service health, and reduce mean time to resolution.
Apply instantly with AI
Let ApplyBlast auto-apply to jobs like this for you. Save hours on applications and land your dream job faster.
More jobs at Expel
Similar Jobs
Principal Customer Architect
Harness (21 days ago)
Technical Customer Success Manager
Armis Security(2 years ago)
Technical Success Manager
Commvault(18 days ago)
Technical Customer Success Manager ( FED TEAM)
Armis Security(26 days ago)
Technical Customer Success Manager - Italy
Armis Security(3 months ago)
Technical Success Manager
Commvault(6 days ago)