Principal Customer Success Manager
Expel(18 days ago)
About this role
A Senior Customer Success Manager at Expel is accountable for the commercial health and retention of a portfolio of complex commercial and enterprise accounts, ensuring customers view Expel as indispensable to their security program. The role serves as the primary business relationship owner with executive stakeholders and contributes to improving Customer Success operations across the organization.
Required Skills
- Customer Success
- Account Management
- Renewal Management
- Stakeholder Management
- Strategic Relationships
- Forecasting
- Business Reviews
- Cross-Sell
- Technical Fluency
- Mentorship
+2 more
About Expel
expel.comNew Relic is a software observability and telemetry platform that helps engineers monitor, troubleshoot, and optimize application and infrastructure performance. It offers APM, infrastructure monitoring, logs, metrics, distributed tracing, synthetics, and real‑user/browser monitoring, along with alerting, dashboards, and AI-assisted insights. Delivered as a unified SaaS data platform with broad instrumentations, APIs, and integrations across cloud providers, it centralizes telemetry for end-to-end visibility. Teams use New Relic to correlate events, understand service health, and reduce mean time to resolution.
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