Technical Account Manager

Siena AI(25 days ago)

HybridFull TimeSenior$175,584 - $234,676 (estimated)Customer Success

About this role

The Technical Account Manager (TAM) at Siena acts as a crucial link between traditional customer experience (CX) operations and AI-driven transformation. Responsible for partnering with senior customer stakeholders, the TAM develops and implements strategic AI integration roadmaps, facilitates hands-on workshops, conducts training sessions, and carries out automation audits to ensure optimal performance. With a deep understanding of CX workflows and the technical fluency to navigate complex issues, the TAM identifies high-value automation opportunities while managing long-term customer relationships to drive measurable outcomes.

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Required Skills

Technical Account Management
Customer Engagement
Strategic Planning
Automation Audits
Training Delivery
Relationship Management
Project Management
AI Integration
CX Optimization
Workshop Facilitation

+14 more

About Siena AI

www.siena.cx

Siena AI specializes in creating empathic artificial intelligence agents designed for the commerce sector. Their solutions integrate automation with personalized shopper support, enhancing customer interactions and driving engagement. By focusing on empathy in AI, Siena AI aims to revolutionize the way businesses connect with their clients, offering a unique and tailored shopping experience. The company invites potential clients to schedule demos to explore how their technology can transform commerce.