Technical Account Manager

NICE(10 days ago)

HybridFull TimeSenior$90,000 - $120,000Support Delivery Management

About this role

The Technical Account Manager at NICE serves as a trusted advisor to enterprise customers, overseeing support service delivery and ensuring customer success. The role involves managing escalation processes, driving continuous improvement, building customer partnerships, and leading operational readiness initiatives. It requires collaboration across teams to maintain service excellence and support complex enterprise environments.

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Required Skills

ITIL
Customer Service
Support Management
Incident Management
Problem Solving
Communication
Data Analysis
Operational Excellence
Account Management
Technical Advisory

Qualifications

Degree in Computer Science or Engineering
ITIL Foundation certification

About NICE

nice.com

NICE is a global software company that delivers AI‑driven customer service automation and customer experience (CX) solutions. Its cloud platforms provide contact‑center‑as‑a‑service, conversational AI, analytics, workforce engagement and process automation to help enterprises boost efficiency, improve customer interactions, and meet compliance needs. Organizations across industries use NICE’s integrated AI, analytics and automation tools to streamline operations, reduce costs, and personalize customer journeys.

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