Technical Customer Success Manager (Cybersecurity, APAC)

The Customer Success Manager will act as the primary customer contact for Platinum and Key accounts, ensuring customers realize maximum ROI from OPSWAT solutions. The role serves as a product and industry expert to guide onboarding, support adoption, and manage escalations while collaborating with sales, support, and professional services. The position is focused on customer retention, experience, and driving expansion of the OPSWAT portfolio within existing customers. Candidates should be primarily based in Taipei and possess strong written and verbal communication skills.