Technical Support Specialist I

‎ConnectWise(4 days ago)

RemoteFull TimeJunior$63,060 - $84,030 (estimated)Technical Support

About this role

A Technical Support Specialist I at ConnectWise is a partner-facing role focused on ensuring customers successfully use ConnectWise products and services. The position supports product adoption, helps maintain knowledge resources, and works with internal teams to preserve a positive partner experience.

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Required Skills

Customer Service
Troubleshooting
Backup Technology
Virtualization
Cloud
Linux
Windows
Documentation
Communication
Ticketing

+2 more

Qualifications

Bachelor's Degree
1+ Years Experience

About ‎ConnectWise

connectwise.com

ConnectWise is an IT management software company that provides an integrated platform for managed service providers (MSPs) and IT teams to run, secure, and grow their businesses. Its product suite includes professional services automation (PSA), remote monitoring and management (RMM), endpoint management (UEM/UMM), security operations (SOC/NOC), remote support, and cybersecurity tools to automate workflows and deliver services at scale. ConnectWise emphasizes a broad integrations marketplace and partner community to help customers streamline operations, improve response times, and increase recurring revenue. The company also offers training, professional services, and support to help MSPs adopt best practices and accelerate business growth.