Technical Support Specialist I
ConnectWise
About this role
A Technical Support Specialist I at ConnectWise is a partner-facing role focused on ensuring customers successfully use ConnectWise products and services. The position supports product adoption, helps maintain knowledge resources, and works with internal teams to preserve a positive partner experience.
Skills
Qualifications
About ConnectWise
connectwise.comConnectWise is an IT management software company that provides an integrated platform for managed service providers (MSPs) and IT teams to run, secure, and grow their businesses. Its product suite includes professional services automation (PSA), remote monitoring and management (RMM), endpoint management (UEM/UMM), security operations (SOC/NOC), remote support, and cybersecurity tools to automate workflows and deliver services at scale. ConnectWise emphasizes a broad integrations marketplace and partner community to help customers streamline operations, improve response times, and increase recurring revenue. The company also offers training, professional services, and support to help MSPs adopt best practices and accelerate business growth.
Recent company news
The Cannata Report -Service Leadership/ConnectWise Release Annual IT Solution Provider Compensation Report
1 day ago
Tampa Bay Business & WealthConnectWise acquires AI firm to automate IT service work
1 month ago
CRNConnectWise CEO On Buying Agentic AI Startup Zofiq: ‘We’re Putting AI Where The People Do The Work’
1 month ago
St Pete CatalystTampa cybersecurity company receives nine-figure investment
1 month ago
Cybersecurity DiveConnectWise warns of threat activity linked to suspected nation-state hackers
May 30, 2025
About ConnectWise
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for ConnectWise.
Salary
$63k – $84k
per year