Technical Support Account Manager
PTC(4 months ago)
About this role
The Technical Support Account Manager at PTC oversees a portfolio of SaaS and On-Premise customers and serves as a client advocate to support superior customer experience and PTC business objectives. The role sits within PTC’s Service Management Team and contributes to managing a large annual recurring revenue portfolio while collaborating with a global team. The position requires strong customer-facing communication and familiarity with enterprise software and cloud business models.
Required Skills
- Account Management
- Customer Service
- SaaS
- PLM
- CAD
- Risk Mitigation
- Stakeholder Management
- ITIL
- Program Management
- Communication
+4 more
Qualifications
- Bachelor's Degree in Computer Science
- PMP
- ITIL
About PTC
ptc.comPTC accelerates digital transformation with a new generation of technology that powers the ways you engineer, manufacture, and service your physical products.
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