Senior Customer Success Manager, RMM - New York City

Toast(25 days ago)

HybridFull TimeSenior$96,000 - $96,000Customer Success

About this role

A Senior Customer Success Manager at Toast serves as the primary point of contact and trusted advisor for a regional mid-market book of business, focused on driving product adoption, satisfaction, and retention. The role emphasizes building deep customer relationships, understanding customer goals, and translating them into strategic recommendations to grow annual recurring revenue.

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Required Skills

Relationship Building
Account Management
Customer Retention
Product Adoption
Salesforce
Presentation Skills
Cross-Functional Collaboration
Escalation Management
Strategic Planning
Communication

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About Toast

toasttab.com

Toast is a cloud-based restaurant management platform that provides point-of-sale, payments, and operational tools tailored to restaurants and hospitality businesses. It combines touchscreen POS hardware and mobile ordering with integrated payments, online ordering and delivery integrations, contactless pay, and loyalty/gift programs. Toast also offers back-office features such as labor and payroll management, inventory and menu engineering, and reporting/analytics to streamline operations and increase revenue. Restaurants choose Toast for its turnkey, restaurant-focused ecosystem, integrated payments, and industry-specific features and support.

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