Technical Support Associate
Alarm.com(25 days ago)
About this role
This role provides phone-based technical support to dealers, integrators, and partners to ensure CHeKT/Alarm.com security solutions, camera systems, and alarm integrations function correctly. The position involves investigating product issues, collaborating with engineering, delivering product training to partners, and staying current with industry technologies. A strong customer service orientation, technical curiosity, and the ability to work independently and in a team are important for success.
Required Skills
- Technical Support
- Troubleshooting
- Networking
- CCTV
- Alarm Integration
- Customer Service
- Training
- Documentation
- Critical Thinking
- Communication
+1 more
About Alarm.com
alarm.comAlarm.com is a cloud-based platform for smart home and business security that provides alarm systems, video monitoring, home automation, energy management, and professional monitoring. Through its mobile app, APIs and a network of authorized service providers, customers can remotely control locks, cameras, thermostats and lighting, receive real‑time alerts and intelligent video analytics, and automate routines. Alarm.com partners with hardware manufacturers and dealers worldwide to deliver integrated, AI‑enhanced security and property-management solutions for residential and commercial customers.
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