Technical Support Associate

GeoComply(1 month ago)

HybridFull TimeMedior$96,960 - $128,108 (estimated)Technical Support

About this role

The Technical Support Associate at GeoComply provides technical support for geolocation and cybersecurity solutions to both internal teams and external clients. The role focuses on investigating and resolving technical issues, working with APIs and databases, and analyzing system data and logs. It requires a solid technical foundation, strong communication skills, and the ability to work independently within a fast-paced, high-growth technology company. The position is based in Vancouver with structured but flexible hours and operates within a collaborative, hybrid work environment.

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Required Skills

Technical Support
Ticketing Systems
API Knowledge
Database Knowledge
Networking Basics
Technical Troubleshooting
Data Analysis
Log Analysis
Performance Monitoring
Incident Communication

+10 more

Qualifications

Education in Computer Science
Education in Information Technology
Education in Data
Education in Engineering

About GeoComply

geocomply.com

GeoComply is a global leader in geolocation security and compliance, providing solutions to detect location fraud and verify a customer’s true digital identity. Its platform combines geolocation technology, device intelligence, and risk analytics to help businesses enforce location-based rules, prevent fraud, and meet regulatory requirements. GeoComply serves regulated industries—such as gaming, payments, streaming, and fintech—that need to block VPN/proxy abuse and prove customer location in real time. The company emphasizes robust compliance, real-time detection, and integrations for web and mobile environments.