Technical Support Engineer-1
RingCentral(22 days ago)
About this role
Tier 1 Technical Customer Support Representative for a VoIP communications provider, serving as the primary contact for customers using RingCentral services. The role focuses on maintaining service quality and customer satisfaction in a fast-paced, shift-based contact center environment. It supports multiple interaction channels including phone, chat, and email while working within company policies and escalation processes.
Required Skills
- VoIP
- Networking
- Routers
- Modems
- Troubleshooting
- Customer Service
- Phone Support
- Chat Support
- Email Support
- Screen Sharing
+3 more
Qualifications
- High School Diploma
- Bachelor's Degree (Preferred)
- English Proficiency C1/C2
- Networking/Telecommunications Certification (Preferred)
About RingCentral
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