Technical Product Support Analyst II

Inovalon(29 days ago)

Atlanta, GAOnsiteFull TimeMedior$37,600 - $48,000Technical Support

About this role

The Technical Product Support Analyst II is a mid-level role within Inovalon’s product support organization focused on enabling customer success with Inovalon’s data-driven healthcare solutions. The position sits within a regulated healthcare environment and supports operational compliance, contributing to customer satisfaction and product adoption. Candidates should be comfortable working with cross-functional teams and within company policies including HIPAA.

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Required Skills

Customer Service
Multichannel Support
Troubleshooting
Problem Resolution
Escalation Management
Multitasking
CRM
Knowledge Articles
SaaS Support
Linux

+4 more

Qualifications

High School Diploma or GED
Associate Degree (Preferred)

About Inovalon

inovalon.com

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