Technical Support Engineer - Software

Samsara Talent Attraction Opportunities(1 month ago)

RemoteFull TimeMedior$60,987.5 - $92,250Global Technical Support

About this role

The Technical Support Engineer - Software is a Tier 2 role within Samsara’s Global Technical Support organization, responsible for delivering world-class hardware and software support to customers. The position focuses on resolving medium-to-high complexity issues, improving support processes, and collaborating closely with engineering and product teams. This is a remote role for U.S.-based candidates (with some geographic exclusions) and emphasizes driving customer success and cross-functional feedback to improve the product and support experience.

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Required Skills

Product Expertise
Troubleshooting
Customer Service
Ticket Management
Documentation
CRM Systems
SaaS
Python
JSON
Scripting

+5 more

Qualifications

B.S. or Equivalent Experience in Computer Science, Engineering, Mathematics, Science, Business, or Related Field

About Samsara Talent Attraction Opportunities

samsara.com

Samsara builds an integrated hardware + software IoT platform that gives organizations real‑time visibility and control over mobile operations. Its telematics gateways, dashcams, and sensors stream vehicle, video and environmental data to a cloud SaaS dashboard that supports fleet management, safety and compliance (including ELD), routing, maintenance, and operational analytics. The platform uses AI-driven alerts, reporting, workflow automation and APIs to help teams reduce accidents, cut fuel and maintenance costs, and improve asset utilization. Customers across transportation, logistics, construction and field services use Samsara to modernize and optimize their mobile fleets and equipment.