Technical Support Engineer Tier II

Mitratech(6 days ago)

RemoteFull TimeMedior$96,229 - $128,643 (estimated)Support

About this role

A Tier 2 Support Engineer at Mitratech is a mid-level technical support role focused on resolving software issues for customers, partners, and consultants while collaborating with global support and development teams. The position requires strong communication, analytical ability, and technical acumen to maintain high service quality and improve customer-facing support resources.

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Required Skills

Communication
Troubleshooting
Problem Solving
APIs
Ticketing
Knowledgebase
Configuration
Customer Relations

Qualifications

Bachelor's Degree

About Mitratech

mitratech.com

Mitratech is an enterprise software company that provides an agentic AI compliance platform for legal, risk and HR teams. It combines interconnected data insights, AI-driven automation, unified design, and dynamic integrations to help organizations manage matters, contracts, compliance and investigations at scale. Mitratech’s solutions streamline workflows, reduce risk, and improve reporting and governance. Enterprises choose Mitratech for its focus on compliance automation, integrated data, and AI-enabled decisioning.