Technical Support Engineer Tier II
Mitratech
About this role
A Tier 2 Support Engineer at Mitratech is a mid-level technical support role focused on resolving software issues for customers, partners, and consultants while collaborating with global support and development teams. The position requires strong communication, analytical ability, and technical acumen to maintain high service quality and improve customer-facing support resources.
Skills
Qualifications
About Mitratech
mitratech.comMitratech is an enterprise software company that provides an agentic AI compliance platform for legal, risk and HR teams. It combines interconnected data insights, AI-driven automation, unified design, and dynamic integrations to help organizations manage matters, contracts, compliance and investigations at scale. Mitratech’s solutions streamline workflows, reduce risk, and improve reporting and governance. Enterprises choose Mitratech for its focus on compliance automation, integrated data, and AI-enabled decisioning.
Recent company news
Private Equity InsightsBlackstone leads $2bn private credit sweep to refinance Ontario Teachers’-owned Mitratech
Dec 5, 2025
Bloomberg.comBlackstone Leads $2 Billion Loan to Ontario Teachers’ Mitratech
Dec 4, 2025
The Manila TimesMitratech Leads Enterprise Rollout of Agentic AI for Its Compliance Platform
Jul 29, 2025
Corporate Compliance InsightsMitratech Launches AI Assistant, Enhanced Analytics Platform
Dec 5, 2024
PR NewswireMitratech Acquires Leading GRC Technology Company Alyne
Sep 22, 2021
About Mitratech
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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View leadership team, funding history,
and employee contacts for Mitratech.
Salary
$96k – $129k
per year