Technical Customer Support Associate
Narmi(12 days ago)
About this role
A customer-obsessed, detail-oriented Technical Customer Support Associate at Narmi who delivers front-line technical support to community financial institutions using Narmi's digital banking and account opening products. The role is external-facing and collaborates with Delivery, Customer Success, Engineering, and Product teams to ensure strong customer adoption and satisfaction.
Required Skills
- Technical Support
- Troubleshooting
- Customer Communication
- SaaS
- Problem Solving
- Log Analysis
- Escalation
- Cross-Functional Collaboration
Qualifications
- B.A. or B.S. Degree
About Narmi
narmi.comNarmi provides digital banking solutions for financial institutions, offering a modern core banking platform, configurable mobile banking apps, and open banking APIs. Their products help banks and credit unions accelerate digital transformation, launch customer-facing experiences, and integrate with fintech partners. Narmi focuses on enabling faster product delivery, improved customer engagement, and interoperability with third‑party services so institutions can compete in today’s fast‑moving fintech landscape.