Technical Support Engineer

NetDocuments(1 month ago)

HybridFull TimeMedior$50,000 - $56,250Support

About this role

This role is a technical support position on the NetDocuments Support team providing assistance for the company’s cloud-based content management platform used by legal professionals. The role involves handling incoming phone calls and support cases, troubleshooting across operating systems and applications, contributing to the knowledge base, and participating in product lifecycle activities. It offers professional growth, optional paid on-call rotation, and is part of a hybrid, remote-friendly workplace.

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Required Skills

Troubleshooting
Phone Support
Case Management
Product Support
Knowledge Base
Oncall Support
Technical Capacity
Customer Focus
Problem Solving
Communication

+19 more

Qualifications

Associate Degree in Computer Science or IT
Bachelor's Degree in Computer Science or IT

About NetDocuments

netdocuments.com

NetDocuments is a cloud-native document and email management platform built for law firms and legal departments. It delivers secure, compliant, anywhere-accessible storage and automation to simplify document lifecycle tasks like email filing, search, collaboration, versioning, and records governance. The platform aims to save time, reduce costs, and mitigate risk by centralizing content, controls, and auditability. Legal teams choose NetDocuments for scalable cloud delivery, regulatory compliance features, and tighter document security.

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