Customer Support Engineer

ABBYY(10 hours ago)

HybridFull TimeMedior$120,250 - $159,929 (estimated)Customer Support

About this role

A technical engineer role on ABBYY’s EMEA B2C Support team helping maintain high-quality customer support for the company’s AI and intelligent automation products. The position is customer-facing within a global software organization and offers flexible remote or hybrid work options. It sits within a collaborative, cross-functional environment across Support, Development, DevOps, and QA.

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Required Skills

Troubleshooting
Windows
macOS
LAN Networking
TCP/IP
Command Line
Zendesk
Knowledge Base
Analytical Skills
Communication

+1 more

About ABBYY

abbyy.com

ABBYY is an intelligent automation company that helps enterprises accelerate digital transformation by combining AI, NLP and OCR to capture, classify and extract data from documents and to map and analyze business processes. Its product portfolio includes ABBYY Vantage, FlexiCapture, Timeline and Cloud OCR SDK, supporting document capture, process intelligence, workflow automation and developer integrations. Organizations use ABBYY to improve data accuracy, automate repetitive tasks, and gain end-to-end visibility into operations across finance, operations and customer service. The company also provides a partner ecosystem, marketplace and support services to simplify integration and deployment.