Technical Support Engineer

Canopy(6 days ago)

HybridFull TimeJunior$77,375 - $102,208 (estimated)Technical Support Engineering

About this role

The Technical Support Engineer at Canopy provides advanced technical assistance for the company’s SaaS practice management app, handling escalated customer issues and ensuring high-quality service. The role collaborates across Support, Product, Engineering, and CX teams to drive product improvements and reduce churn. This is a hybrid position based in Utah.

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Required Skills

Technical Support
Troubleshooting
SaaS
Web Applications
Intercom
Jira
Escalation Management
Customer Communication
Documentation
Process Optimization

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About Canopy

getcanopy.com

Canopy is a cloud-based practice management platform built for accounting and tax firms. It combines CRM, document management, a client portal app, workflow automation, payments, time tracking, and billing into a single system. The product centralizes client communication and documents to streamline onboarding, tax season, and day‑to‑day firm operations while enabling secure payments and invoicing. Canopy positions itself as a leading practice management solution for firms seeking to automate processes and improve client service.