Tier 2 Technical Support Agent (US)
Hapana
About this role
A Tier 2 Technical Support Agent at Hapana provides high-quality, timely technical support for all product lines, serving as a subject matter expert for advanced support tickets and contributing to process improvements.
Skills
About Hapana
hapana.comHapana is an end-to-end gym and fitness studio management platform designed to help studios run operations and grow revenue. It combines class scheduling and bookings, membership and CRM tools, automated billing and payments, and POS/booking apps to streamline day-to-day workflows and member engagement. The platform also includes reporting and integrations with payments and third‑party tools so studios can track performance and scale efficiently. Hapana targets ambitious fitness businesses seeking a single solution to improve retention, simplify operations, and drive growth.
About Hapana
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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View leadership team, funding history,
and employee contacts for Hapana.
Salary
$48k – $60k
per year
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