UK/I Customer Support Specialist (Weekend Shift)

HubSpot(2 years ago)

HybridFull TimeJunior$78,382 - $103,469 (estimated)Customer Support

About this role

A Weekend Customer Support Specialist at HubSpot provides frontline customer assistance during high-impact weekend hours, ensuring reliable and autonomous problem-solving to maintain customer satisfaction. The role is scheduled five days per week, including both weekend days and three weekdays, and sits within a hybrid team with options in Dublin or remote/flex in Ireland. The position contributes to HubSpot’s connected customer platform and its culture of customer obsession and collaboration.

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Required Skills

Technical Troubleshooting
Live Chat
Phone Support
Email Support
Product Documentation
Problem Solving
Troubleshooting Frameworks
Software Diagnosis
Empathy
Business Acumen

+1 more

About HubSpot

hubspot.com

HubSpot is a customer platform that provides marketing, sales, customer service, CMS, and CRM software to help businesses attract, engage, and retain customers. Its products include tools for lead generation, email and content marketing, marketing automation, sales pipeline management, customer support, and analytics, with a free CRM at the core. The platform is designed as an all‑in‑one, modular suite (Marketing, Sales, Service, CMS) with integrations and an app marketplace so teams can scale from startups to enterprises. HubSpot is known for its user-friendly interface and focus on inbound methodology and growth.