VP, Customer Success Operations
Anaplan(3 days ago)
About this role
The Vice President of Operations, Customer Success at Anaplan leads the customer success operations team, focusing on strategic projects to enhance customer processes and improve operational efficiency. The role involves managing the customer journey, ensuring alignment with sales and marketing, and driving continuous improvement in customer retention and expansion. It also requires collaborating with various teams to support a high-growth, innovative environment.
Required Skills
- Customer Journey
- Salesforce
- Data Analytics
- Forecasting
- Customer Success
- Process Improvement
- CRM
- Renewals
- Cross-functional Collaboration
- KPI Management
About Anaplan
anaplan.comAnaplan is a cloud-based connected planning platform that enables enterprises to build models, run AI-driven scenario planning and forecasting, and deliver integrated analysis and reporting. Its platform supports real-time modeling, collaborative what‑if analysis, and data integration across finance, supply chain, sales, and HR to align strategic, financial, and operational plans. Organizations use Anaplan to speed decision-making, improve cross-functional alignment, and scale planning processes across the business.
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