VP, Customer Success

OpenGov

3 months ago

3.6 on Glassdoor

San Francisco, CA

Hybrid

Full Time

Executive

1 applicant

View Job Listing

Apply to 100+ jobs

About this role

The Vice President of Customer Success at OpenGov is responsible for shaping and executing the strategy for the Customer Success organization, ensuring high levels of customer adoption, retention, and expansion. This role involves leading a team of Directors and Managers, driving measurable customer outcomes and defining success metrics while collaborating with Sales, Product, and Professional Services to align on customer experiences. The VP will leverage data to inform decisions, enhance operational processes, and model effective management principles, all while supporting the company's mission to empower effective government through innovative AI and ERP solutions.

Skills

Qualifications

Bachelor's degree requiredMBA or advanced degree preferred

About OpenGov

opengov.com

OpenGov is a leading provider of modern government software designed to enhance transparency, efficiency, and accountability for local, state, and county governments. Its comprehensive platform includes solutions for budgeting, performance management, permitting, licensing, financial management, and tax revenue collection, all aimed at streamlining public service operations. With a focus on facilitating effective communication and collaboration between government entities and their constituents, OpenGov empowers agencies to utilize data-driven decision-making. The user-friendly interface and robust integration capabilities position OpenGov as an essential partner for governments striving to innovate and thrive in the digital age.