VP, Customer Success
OpenGov(1 month ago)
About this role
The Vice President of Customer Success at OpenGov is responsible for shaping and executing the strategy for the Customer Success organization, ensuring high levels of customer adoption, retention, and expansion. This role involves leading a team of Directors and Managers, driving measurable customer outcomes and defining success metrics while collaborating with Sales, Product, and Professional Services to align on customer experiences. The VP will leverage data to inform decisions, enhance operational processes, and model effective management principles, all while supporting the company's mission to empower effective government through innovative AI and ERP solutions.
Required Skills
- Leadership
- Strategy
- Team Development
- Success Metrics
- Customer Outcomes
- Retention Strategy
- Data Insights
- Cross-Functional Collaboration
- Customer Experience
- Operational Excellence
+8 more
Qualifications
- Bachelor's degree required
- MBA or advanced degree preferred
About OpenGov
opengov.comOpenGov is a leading provider of modern government software designed to enhance transparency, efficiency, and accountability for local, state, and county governments. Its comprehensive platform includes solutions for budgeting, performance management, permitting, licensing, financial management, and tax revenue collection, all aimed at streamlining public service operations. With a focus on facilitating effective communication and collaboration between government entities and their constituents, OpenGov empowers agencies to utilize data-driven decision-making. The user-friendly interface and robust integration capabilities position OpenGov as an essential partner for governments striving to innovate and thrive in the digital age.