Workforce Manager
Probe Group(2 months ago)
About this role
The Workforce Manager at Probe Group leads strategic workforce planning for the company’s contact centre operations, using data-driven insights to shape future staffing needs. The role partners with Operations and other business units to inform business decisions and support the growth of Probe CX across regions.
Required Skills
- Workforce Planning
- Forecasting
- Analytics
- Stakeholder Management
- Team Leadership
- Scheduling
- Real Time Administration
- Compliance
- Communication
About Probe Group
probe.groupWe are leaders in CX and BPO services with a clear purpose: to consistently deliver meaningful experiences by empowering people, driving innovation and harnessing technology.
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