Account Manager, H5P Group

D2L(1 month ago)

HybridFull TimeMedior$51,100 - $62,050Customer Success

About this role

The Account Manager at H5P Group is a hybrid Customer Success and Account Management role responsible for maintaining customer satisfaction and driving revenue growth through renewals and upgrades. The role supports a global customer base including educational institutions and enterprises, coaching and training clients to increase adoption of H5P.com. This position is hybrid and based in Kitchener (HQ) or Toronto and involves cross-team collaboration and occasional travel.

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Required Skills

Renewals
Upselling
Churn Prevention
Relationship Management
Coaching
Training
Collaboration
Travel
CRM
Stripe

+9 more

Qualifications

4+ Years Experience

About D2L

d2l.com

New Relic is a cloud‑based observability platform that provides full‑stack visibility into applications, infrastructure, logs, metrics, and distributed traces. Its New Relic One SaaS offering unifies telemetry, real‑time dashboards, alerting, and analytics (NRQL) so engineering and DevOps teams can detect, investigate, and resolve performance and reliability issues across cloud‑native and hybrid environments. The platform includes APM, infrastructure monitoring, log management, synthetic monitoring, and serverless/container integrations, and connects to major cloud providers and toolchains. Organizations use New Relic to speed root‑cause analysis, reduce downtime, and optimize resource usage by correlating operational data across the stack.

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