About this role
Cresta is seeking a highly strategic Account Manager to drive customer success, growth, and renewals, with a focus on building strong, long-term relationships. The role involves contributing to the development of the account management function and collaborating across teams to deliver value to clients. It offers a clear pathway to leadership in a rapidly expanding company leveraging AI technology.
Required Skills
- Customer Success
- Account Management
- Relationship Building
- Strategic Thinking
- Sales
- Communication
- Cross-functional Collaboration
- Growth Strategy
- Client Engagement
- Negotiation
About Cresta
cresta.comCresta is a unified platform for human and AI agents that helps contact centers save money, grow revenue, and deliver better customer experiences. It provides real‑time agent coaching and conversational AI (virtual agents and assisted workflows), plus analytics and quality insights that reduce handle time, increase conversions, and boost agent productivity. Cresta integrates with existing contact‑center systems and CRMs so enterprises can deploy AI assistance and supervised autonomous agents across support and sales channels. The platform is designed to drive measurable ROI through automated coaching, real‑time guidance, and outcome‑focused analytics.
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