Advisor, Retail Channels (Call Center Supervisor)
Oriental(1 month ago)
About this role
As a Remote Network (Call Center Supervisor), you will be responsible for coaching and mentoring a team of customer service agents while promoting excellent customer service and compliance with service level agreements. This role plays a pivotal part in the organization's Digital First strategy, focusing on facilitating the migration of clients to self-service channels and ensuring a high-quality customer experience.
Required Skills
- Team Management
- Customer Service
- Coaching
- Mentoring
- Performance Metrics
Qualifications
- Bachelor’s degree in Business Administration
About Oriental
orientalbank.comOriental Bank es uno de los bancos más grandes de Puerto Rico. Fundado en 1964, brinda servicios financieros a los consumidores y las empresas de la Isla. Hacemos posible el progreso de nuestros clientes, empleados, accionistas y las comunidades a las cuales servimos.
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