Agente de Soporte Técnico - Help Desk
DXC Technology(1 day ago)
About this role
This role involves providing first-level support for IT incidents through phone and chat channels, assisting users in troubleshooting hardware and software issues, and documenting resolution processes. The position emphasizes customer service attitude, communication skills, and maintaining confidentiality, with responsibilities including ticket creation, escalation, and participation in service improvements.
Required Skills
- Windows 10
- Microsoft Outlook
- ServiceNow
- Remote Desktop
- VPN
- Help Desk
- Troubleshooting
- Customer Service
- Ticketing
- Remote Access
About DXC Technology
dxc.comDXC Technology (NYSE: DXC) is a leading enterprise technology and innovation partner delivering software, services, and solutions for global enterprises and public sector organizations — helping them harness AI to drive outcomes with speed at a time of exponential change. With deep expertise in managed infrastructure services, application modernization, and industry-specific software solutions, DXC modernizes, secures, and operates some of the world’s most complex technology estates.
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