About this role
The Appeal Operations Lead at Cash App will own and expand the Denylist Appeal function, leading an internal investigations team and coordinating with BPO partners. The role focuses on operationalizing appeal workflows, partnering cross-functionally to protect customers and the platform, and developing the team.
Required Skills
- Fraud Investigation
- Risk Management
- Operations Management
- Data Analysis
- Stakeholder Management
- Process Improvement
- Team Leadership
- BPO Management
- Reporting
- Tableau
Qualifications
- Fraud Related Certifications
About Block
block.xyzBlock, Inc. builds technology to increase access to the global economy by connecting businesses and consumers across commerce, payments, and financial services. Its ecosystem includes Square (merchant point‑of‑sale, payments, hardware and business tools), Cash App (peer‑to‑peer payments, banking, investing and crypto), Afterpay (buy‑now‑pay‑later), TIDAL (music streaming), Bitkey (blockchain/security products) and Proto (R&D and product incubation). Block offers payments processing, merchant services, lending, payroll, subscriptions, developer APIs and integrated hardware aimed at simplifying commerce for small businesses and individuals. The company emphasizes developer-friendly tools and consumer apps to expand financial inclusion globally.