Associate Customer Success Manager
Karbon
About this role
The Customer Success role at Karbon is focused on being the primary point of contact for a portfolio of SMB accounting firm customers, ensuring successful onboarding and adoption of Karbon’s practice management platform. The role aims to drive measurable customer value, prevent churn, manage renewals, and feed customer feedback into product and support improvements while working closely with cross-functional teams.
Skills
Qualifications
About Karbon
karbonhq.comKarbon is a cloud-based practice management platform for accounting firms that centralizes work, emails, tasks and client communications to improve visibility and team collaboration. It provides workflows, shared inboxes, task and project tracking, templates and reporting to streamline processes and boost efficiency for distributed teams. Karbon connects with core accounting tools so firms can manage capacity, deadlines and client work consistently as they scale.
Recent company news
Renaissance CapitalKBONU IPO News - Energy-focused SPAC Karbon Capital Partners prices $300 million IPO
Dec 11, 2025
Accounting TodayTech news: Karbon Practice Management evolves into Practice Intelligence
Jun 6, 2025
Yahoo FinanceKarbon Capital Partners Corp. Announces Closing of $345 Million Initial Public Offering
Dec 12, 2025
CPA Practice AdvisorKarbon Launches Client Portal for Accounting Firms
Jul 23, 2025
Stock TitanHow Karbon-X's carbon deals drove revenue from $1.3M to $56.5M
1 month ago
About Karbon
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for Karbon.
Salary
$95k – $126k
per year