Associate Customer Success Manager
Karbon(1 month ago)
About this role
The Customer Success role at Karbon is focused on being the primary point of contact for a portfolio of SMB accounting firm customers, ensuring successful onboarding and adoption of Karbon’s practice management platform. The role aims to drive measurable customer value, prevent churn, manage renewals, and feed customer feedback into product and support improvements while working closely with cross-functional teams.
Required Skills
- Customer Relationships
- Account Management
- Onboarding
- Training
- Product Adoption
- Churn Prevention
- Renewals
- Issue Resolution
- Data Analysis
- Stakeholder Engagement
+6 more
Qualifications
- Bachelor’s Degree in Accounting, Business, Communications, Information Technology, Finance, or Psychology (Preferred)
About Karbon
karbonhq.comKarbon is a cloud-based practice management platform for accounting firms that centralizes work, emails, tasks and client communications to improve visibility and team collaboration. It provides workflows, shared inboxes, task and project tracking, templates and reporting to streamline processes and boost efficiency for distributed teams. Karbon connects with core accounting tools so firms can manage capacity, deadlines and client work consistently as they scale.
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